Privacy Policy

Last Updated: 2026/08/31

At NexPept, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. By using nexpept.ca (the “Site”) or placing an order with us, you agree to the practices described in this policy.

1. Information We Collect

We collect information in a few different ways:

Information you give us directly

• Name, email address, phone number, shipping and billing address;
• Payment information (processed securely by our payment providers — see Section 4);
• Order history and any details you share with us through customer support, live chat, or contact forms;
• Account login details, if you create an account; and
• Any information you provide when signing up for email or SMS updates.

Information collected automatically

• Device and browser information, IP address, and general location;
• Pages visited, time spent on the Site, and how you found us; and
• Cookies and similar tracking technologies (see Section 3).

2. How We Use Your Information

We use the information we collect to:

• Process, ship, and fulfill your orders;
• Communicate with you about your order, including tracking updates;
• Provide customer support and respond to your questions;
• Send marketing emails or SMS messages, where you’ve opted in — you can unsubscribe at any time;
• Detect and prevent fraud, abuse, or unauthorized transactions;
• Understand how visitors use the Site so we can improve it; and
• Comply with legal and regulatory obligations.

3. Cookies & Analytics

Like most websites, we use cookies and similar tracking technologies to make the Site work properly, remember your preferences, and understand how the Site is used. This may include tools such as Google Tag Manager, website analytics, and on-site chat tools, which help us see general traffic patterns and improve site performance — these tools do not give us access to sensitive personal information beyond what you provide to us directly.

You can control or disable cookies through your browser settings at any time. Please note that some parts of the Site may not work properly if cookies are disabled.

4. Who We Share Information With

We do not sell, rent, or trade your personal information. We only share it where necessary to run our business and fulfill your order, including with:

These third parties only receive the information they need to do their job for us, and are expected to keep it secure. We may also disclose information where required by law, such as in response to a valid legal request.

5. Data Retention

We keep your personal information only for as long as we need it — generally, to fulfill your order, meet accounting and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to securely delete or anonymize it.

6. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. That said, no method of transmission over the internet or electronic storage is 100% secure, and we can’t guarantee absolute security.

7. Your Rights & Choices

You have the right to:

• Ask what personal information we hold about you;
• Request corrections to inaccurate or outdated information;
• Withdraw consent for marketing communications at any time (e.g., by unsubscribing from emails or texts); and
• Ask us to delete your personal information, subject to any legal or business obligations that require us to keep certain records.

To exercise any of these rights, contact us at Support@NexPept.ca.

8. Children’s Privacy

This Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we’ve collected information from someone under 18, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last Updated” date at the top of this page shows when it was last revised. Continued use of the Site after changes means you accept the updated policy.

10. Contact Us