Refund & Return Policy

Last Updated: 2026/08/31

Due to the nature of our products, all sales are final. This policy explains the limited situations where a refund or replacement may be available, and how to reach us if something goes wrong with your order.

1. Damaged or Incorrect Orders

If your order arrives damaged, or you received the wrong item, please contact us within 48 hours of delivery at Support@NexPept.ca with:

• Your order number;
• Photos of the item(s) received, including packaging if it arrived damaged; and
• A brief description of the issue.

We’ll review your claim and work with you to resolve it promptly — typically with a replacement or refund, depending on the situation. Claims submitted after 48 hours may not be eligible, since we’re unable to verify the condition of a shipment long after delivery.

2. Order Cancellations

Orders may be cancelled before they’ve shipped — contact us as soon as possible at Support@NexPept.ca and we’ll do our best to catch it in time. Once an order has shipped, it can no longer be cancelled.

3. Refund Eligibility

Refunds are not available for:

• Change of mind after an order has been placed or shipped;
• Orders cancelled after they’ve already shipped;
• Delays caused by the shipping carrier, customs, or circumstances outside our control (see our Terms & Conditions); or
• Claims submitted more than 48 hours after delivery without prior contact.

4. How Refunds Are Issued

Approved refunds are returned to your original payment method where possible. Please allow a few business days for the refund to appear, depending on your bank or payment provider’s processing times. If a refund can’t be issued to the original payment method for any reason, we’ll work with you directly to find a resolution.

5. Questions?